Customer FAQs

ORDER, SHIPPING & DELIVERY

Q: Mera order kab dispatch hoga?

Aapka order 1–3 business days ke andar dispatch ho jaata hai. Sale ya festival time mein thoda delay ho sakta hai.

Q: Delivery mein kitna time lagta hai?

Metro cities mein 3–5 din lagte hain. Baaki locations mein 5–7 working days lag sakte hain

Q: Kya express delivery available hai?

Filhal hum express delivery offer nahi karte, lekin urgent requests ke liye aap WhatsApp par contact kar sakte hain.

Q: Mera order abhi tak nahi aaya, kya karu?

Humein aapka order number bhejein, hum tracking check karke turant update denge.

Q: Kya main order ke baad address change kar sakta hoon?

A: Agar order dispatch nahi hua hai toh haan, aap address update kar sakte hain.

RETURN, EXCHANGE & REFUND

Q: Return/exchange policy kya hai?

Delivery ke 7 din ke andar return/exchange request raise ki ja sakti hai. Product unused aur original packaging mein hona chahiye.

Q: Return/exchange kaise initiate karna hai?

WhatsApp par humein message karein with order number. Hum aapko process samjha denge.

Q: Kya return pickup ke liye koi charge hai?

Pehla reverse pickup bilkul free hai. Agar same order par multiple exchanges chahiye, toh ₹100 lagega.

Q: Refund kab milega?

Refund product warehouse pahunchne aur quality check ke baad 3–5 business days mein initiate hota hai.

Q: Kya full amount refund hota hai?

Product value refund hoti hai lekin original shipping charges minus kiye jaate hain.

Q: Refund kaise diya jaata hai?

Hum Cashfree ke secure payment link ke through refund karte hain. Aapko apne account details khud bharne hote hain.

Q: Sale items return ho sakte hain?

Sale items sirf exchangeable hain, refund nahi milega—unless product damaged ya defective ho.

SIZING & FIT

Q: Size kaise choose karun?

Har product page par size chart diya gaya hai. Aap apne child ka age, height aur build share karein—hum help karenge.

Q: Galat size aa gaya toh?

Koi baat nahi! 7 din ke andar exchange initiate kar sakte hain.

Q: Fit sahi nahi hai, kya exchange ho sakta hai?

Haan, product unused hona chahiye. Hum easily exchange kar denge.

PAYMENTS

Q: Kaunse payment modes accept hote hain?

Sabhi cards, UPI, wallets aur net banking accept kiya jaata hai. COD bhi available hai.

Q: Kya har jagah COD available hai?

Maximum pin codes par available hai. Agar aapke pin code par COD nahi hai toh hum inform karenge.

Q: Payment kiya par confirmation nahi mila.

Payment screenshot bhejein WhatsApp par. Hum verify karke turant help karenge.

PRODUCT & PACKAGING

Q: Gift wrap option hai?

Haan! Aap order note mein mention karein ya order ke turant baad humein WhatsApp karein.

Contact Us

📍 Our Office Hours:

Monday to Saturday, 10:00 AM – 6:00 PM

Customer support is available during these hours.

📧 Email: support@whitedahlia.co.in

📞 Mobile: +91 96503 29273

About us

White Dahlia is a casual wear brand that was founded in a year of hope, 2021.

This chic clothing label was created by amalgamating the purity of the color white, and the elegance of the dahlia flower.

Contemporary and convenient, women and girls everywhere choose White Dahlia to experience life in both flair and comfort.

Our Story